Maria Elena Cardoza, a student in Tegucigalpa, purchases a refurbished laptop online for $700 from PAPPLE, a small computer company in California. When the computer arrives by mail, Maria discovers that the screen does not work. Her calls and emails to PAPPLE's customer service department receive no responses. She complains to her local consumer protection agency, but they have no jurisdiction in California (and are not fluent in English) so are of little help. She learns that filing a small claims case in California against PAPPLE will require her to be represented by a local lawyer, who will charge more than the $700 value of the item under dispute. What should she do?
Colin Rule, Louis F. Del Duca & Daniel Nagel, Online Small Claim Dispute Resolution Developments-Progress on a Soft Law for Cross-Border Consumer Sales, 29 Penn St. Int'l L. Rev. 651 (2011).