From a Canadian perspective, by far the most important and pressing problem facing postindustrial societies is not the adoption of more consumer legislation but the non- or negligible enforcement of existing laws. The problem is bad enough when it is experienced by consumers with individual grievances, but it grows exponentially when the wrong affects not just a handful of consumers but thousands of consumers. Drawing on the Canadian experience, examples abound all around us: false advertising, collusive price fixing, harmful drugs and therapeutic devices, usurious interest rates, unlawful banking charges, "vanishing premiums" in life insurance contracts, inflated prices for automobile repairs, and other consumer services.
Jacob Ziegel, Class Actions to Remedy Mass Consumer Wrongs: Repugnant Solution or Controllable Genie? The Canadian Experience, 27 Penn St. Int'l L. Rev. 879 (2009).